This is really a strong critique of the management of this airline-but ,in my opinion, it's still the Caribbean's best in terms of meals and the warmth from the Caribbean's in flight staff.Now I was going to Miami not Cuba here but I was happy that I took it, because I could use it here to convey a message to CAL's Management.
When we decide to be of service on in a service industry we are supposed to PUT PEOPLE FIRST and when I speak of people,your staff included-they are your foot soldiers and should not bear unnecessary pain or embarrassment.
But something happened yesterday and I am happy that I hold on to friends who can voice their opinion and I will listen when they talk or read what they write and truly considerer what THEY dish MY WAY never wanting to be vindictive.
This one talked about Righteous Indignation and I said or that's why them Big time managers call me self righteous when I thought I was just asking a simple question or pointing to a grave issue that needed some corrective action.
I was reminded that some or most people in authority are thinned skin and they could or will use their power against you. Just Christmas someone told me don't point my fingers at him. But seeing that I am a little child ,he was showing me how I was pointing them. So like if I was still in PRIMARY SCHOOL. I said Sir, you are also pointing at me. That man became so angry I believed if there was any security I would have been escorted out.
All I went to the place for was to ask for something that is very outstanding and it was promised by Christmas month. It is is something I worked my A..Off for. That NEWBEE MADE ME BELIEVE I WAS BEGGING.BECAUSE HE NOW HAS THE POWER. I hope, he knows(and using the power of my gran ma's goat mouth) THE LONGEST ROAD HAS AND END;....& THE LONGEST PRAYER HAS AMEN.(This whole story may be an upcoming blog and please ,my gran ma's statement is not a treat nor witchcraft just the natural forces of nature that correct all evil and evil doers).
So CAL If I am pointing fingers in your direction, you should know you are mine and my airline and as the old people say more fingers are pointing back at me. And that is what people don't understand when people like me criticize. This is not mauves langue otherwise it would not be up here and don't want any cheap publicity-remember again it's cheap(that can't help me) All I want is improvement.